EDGE VR
Frequently asked questions
Answers to help you choose your Smol and start using full body tracking.
When do pre-orders open and when will I receive my order?
Pre-orders open Wednesday, October 14, 2026, at 8pm Brasília time (11pm UTC). Release November 30, 2026. No shipping before November 30; transit time starts after dispatch.
What is the difference between LSM6DSR and ICM45686?
LSM6DSR is the more affordable option. ICM45686 is the premium option, with lower rated gyroscope noise. Both use the same connection and provide the same body coverage in the same kit. SlimeVR reference between resets: LSM6DSR 25–30 min; ICM45686 45–60 min. Community ranges, not EDGE Smol measurements; calibration, firmware and usage affect them.
What is the battery life?
40 hours of battery life. More time to live VR.
What comes with the kit?
6, 8 or 10 trackers for Side, Inverge or Limbo, plus a USB Dongle. Choose standard or Comfort+ straps and a configuration with or without a Dock. The Dock is optional.
Do I need Wi-Fi or base stations?
Smols communicate with their dedicated Dongle and do not need a Wi-Fi router or base stations. The system uses SlimeVR Server.
Which games can I use them with?
Through SlimeVR and SteamVR, in games supporting full body, such as VRChat and Resonite. Standalone VRChat requires compatible server and Dongle connection setup. Check the tutorials before choosing your setup.
How do currency and payment work?
In Brazil, prices are in Brazilian reais. Pix receives 10% off the regular price; card payments use the regular price. Outside Brazil, prices are in US dollars, without a Pix discount. Pre-orders are open; shipping begins November 30, 2026.
How do I get help?
Join the official EDGE Discord. For customer support, provide your order number and purchase email through the community registration flow.
More store answers: orders, warranty, Wi-Fi trackers and Smile
The network instructions in this section apply to the Edge Wi-Fi generation. For Smols, use the Dongle guide on the Tutorials page. Shipping and availability depend on the options actually enabled at checkout.
FAQ – EDGE VR Full-Body Tracking
These are the questions we hear most often in our Discord community, answered by the team. Can’t find your question? Join the official EDGE VR Discord. Every customer has a dedicated support channel, and the FAQ is available in Portuguese and English.
Orders and payments
Which payment methods can I use?
This international store is configured for card payments in USD through Stripe. The methods available for an order are displayed at checkout. The store is currently in testing and is not open for live purchases.
I placed an order. What happens next?
Keep the order number from your confirmation email. Join our Discord, select “💎 Sou Cliente” in the registration channel, and provide your order number and the email used for your purchase. This opens your dedicated support channel and grants customer access. Your invoice and tracking information are sent by email.
Can I buy individual or extra trackers?
Individual Edge Wi-Fi trackers and accessories are available in Other products. Smol replacement availability can be confirmed with our team.
Shipping and delivery
How much does shipping cost?
Shipping is calculated at checkout using the destination address, package weight and dimensions, and available shipping service. DHL account-rate integration is being validated for this international store; final rates are not yet available.
How are orders shipped?
Orders use trackable shipping services. We are preparing DHL Express shipping from Votorantim, São Paulo, Brazil.
Where can I receive my order?
We are preparing delivery to the United States, Canada, Mexico, Bermuda, Greenland, and Saint Pierre and Miquelon. Availability must be confirmed for your address through DHL before ordering.
How long will my order take to arrive?
Production and delivery times depend on current demand, the destination and the selected shipping service. The shipping estimate does not automatically include production time. Contact our team for details.
When will I receive tracking information?
After dispatch, tracking information and your invoice are sent to the email used for the purchase. The team also shares tracking in your Discord support channel. Website order status may take longer to update. If tracking shows no movement for more than a week, contact the team.
Returns and warranty
What is the return period?
The current Brazilian store describes a seven-calendar-day change-of-mind return window after delivery, with the complete kit returned for inspection and a refund to the original payment method. International return arrangements and applicable terms must be confirmed with EDGE VR before the international store launches.
What should I do if a product arrives damaged?
Contact us through the official EDGE VR Discord and send photos or videos of the problem. The team will review the case and arrange the appropriate replacement.
How does the warranty work for a defective tracker?
Manufacturing defects involving the switch, sensor or battery are covered according to the warranty terms supplied with your kit. Send a screenshot of the serial console to your support channel. The team first checks whether firmware can solve the issue, then arranges replacement and return if needed. In the meantime, you can temporarily move a tracker from a less essential position, such as an arm. Physical damage from drops, impacts or opening the tracker is outside the stated warranty coverage.
Earlier Wi-Fi trackers and Smile — setup and troubleshooting
These archived answers describe earlier hardware. Battery life, charging, connectivity, body placement and strap specifications must not be assumed to apply to Smol or Comfort+. Refer to the selected product for its current specifications.
Setup
Is full-body tracking difficult to set up?
Follow our installation guide: put on your trackers, connect the system to your computer, and follow the instructions. If you get stuck, ask in your Discord support channel to arrange a free first-time setup call with the team.
How many trackers do I need?
SIDE has six trackers: chest, hip, two lower legs and two feet. INVERGE adds two thigh trackers for a total of eight, a popular choice for VRChat and dancing. LIMBO adds two arm trackers for a total of ten and more natural arm movement. Choose according to the coverage you want.
Where does each tracker go?
Keep the USB connector pointing down. Any tracker can be assigned to any body position in SlimeVR. Foot trackers can also be reassigned to arms in the software.
Can I use Quest without a PC?
SlimeVR can run on the Quest itself or on a phone. The trackers’ initial Wi-Fi setup still needs a computer. Afterward, use SlimeVR through the Quest browser and follow the installation guide without the SteamVR-specific steps. A VR headset is still needed as the head reference for the skeleton. VRChat is commonly used; PC games need the relevant tracker support.
Wi-Fi connection
How does full-body tracking connect to my PC?
Trackers use 2.4 GHz Wi-Fi on the same local network as the computer, including when the PC is connected by Ethernet. Use a reliable router and stay close to it. Signal repeaters and crowded 2.4 GHz networks may reduce stability.
My trackers time out, lag or teleport. What should I check?
Start by restarting your router and moving closer. Check whether other 2.4 GHz devices are competing for the channel. A PC hotspot at 2.4 GHz may help. Ask support to review network, firewall and driver conflicts before changing security settings or removing software.
Can I move to another room while playing?
Yes, as long as you remain within stable Wi-Fi coverage.
Can I use the trackers under a blanket?
Yes. The system does not use base stations and does not require an unobstructed line of sight.
Use and calibration
How long does it take for drift to appear?
We estimate around 30–40 minutes for LSM6DSR and up to 60 minutes for ICM-45686, depending on use. Drift is normal in IMU-based tracking. The team can configure a quick reset that takes about three seconds.
My body looks tilted, especially when sitting or lying down.
Try a quick reset while facing forward and straightening your legs. Use the configured shortcut or double tap if enabled. Switch trackers on before putting them on and keep them still briefly for startup calibration. For feet, check SlimeVR foot-calibration settings. Frequent drift or high ping should also prompt a Wi-Fi check.
My legs look wrong or the avatar does not follow me.
Check each tracker’s assigned position, keep USB connectors pointing down, match SlimeVR body proportions to your real body rather than your avatar, and verify SteamVR floor height. An overlay such as XSOverlay can help you inspect the skeleton.
Battery and charging
Does the kit include a charger?
The kit includes a USB setup cable, but no charger. Trackers charge through USB-C. We recommend a multiport USB charging station and short cables for charging the entire kit, or a suitable powered USB hub. A full charge takes approximately 90 minutes.
How long does the battery last?
Average battery life is approximately ten hours, depending on use, firmware and tracking settings.
What do the lights mean?
Red indicates charging. Solid blue indicates charged or powered on; blinking blue indicates that the tracker is looking for Wi-Fi or the SlimeVR server. The battery reading can take a few minutes to settle after startup. If a light behaves unexpectedly, contact support.
Can I use a PD or QC fast charger?
Our trackers use 5 V charging, even with compatible fast chargers. Use a good-quality charger and cable. The internal charge-control circuit regulates charging.
How can I extend battery life?
For longer battery life, avoid excess heat and long periods stored completely full or empty. When practical, keep charge between about 20% and 80%, and store at about 40%–60% for extended periods. These are optional care practices. Charging slows near the top of the battery’s capacity.
Does the tracker consume power while switched off?
There is a very small residual draw, alongside the battery’s natural self-discharge over time.
Troubleshooting
The tracker will not turn on, connect by USB or show a battery reading.
A deeply discharged battery is a common cause after weeks in storage. Charge it for at least 30 minutes before trying again. Check that the power switch is fully in position and try another USB-C data cable; some cables are charge-only. If the problem continues, send a serial-console screenshot to support.
How do I send a serial-console screenshot?
Switch on the tracker and connect it to the PC with the setup cable or another data-capable USB cable. Open SlimeVR → Settings → Serial Console. Take a screenshot and send it in your private Discord support channel. This helps the team decide whether a firmware fix or replacement is needed.
The tracker is on but does not appear in SlimeVR or SteamVR.
Blinking blue usually means Wi-Fi or server discovery has not completed. Check the network connection and ask support to review permissions. If SlimeVR sees the tracker but SteamVR does not, the SlimeVR installer’s Repair option may help. For a recurring problem with one tracker, send a serial-console screenshot.
Straps
What sizes are the straps? Do they stretch?
Straps use nylon with elastane and a non-slip silicone layer. They can stretch by up to about 25%. The ten-strap kit has two 1 m straps, two 50 cm straps and six 30 cm straps. Approximate body measurements help you choose sizes. Contact support if a hook or seam fails.
Sensors
What is the difference between LSM6DSR and ICM-45686?
The main differences are tracking noise and the time between drift resets. LSM6DSR is the value-oriented option, with an estimated 30–40 minutes between resets; ICM-45686 is the higher-end option, with up to 60 minutes depending on use. A quick reset is straightforward on both.
Smile mouth tracker
What do I need to use Smile?
Smile works with Baballonia and VRCFaceTracking (VRCFT), over 2.4 GHz Wi-Fi or a cable. You need an avatar with face-tracking support. Configure Wi-Fi in Baballonia if it has not already been set up. See our English installation guide for the complete setup steps.
Support
How do I contact the team?
Use the official EDGE VR Discord. Each registered customer gets a dedicated support channel with saved history. The team is most active from 11 a.m. to 7 p.m. Brasília time (UTC−3), but you can send a message at any time. Arrange a time in your channel for live setup assistance.